Shipping & Delivery
At Pretty Little Minx, we aim to ensure every order arrives promptly, safely, and in perfect condition. Please review the following details regarding our shipping and delivery process.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed and shipped, you will receive an email confirmation containing your tracking information.
During peak periods, such as promotional sales, product launches, and holiday seasons, processing times may be extended by an additional 3–5 business days due to higher order volumes. We appreciate your patience during these busy times and assure you that our team works as quickly as possible to dispatch all orders in the order they are received.
Shipping Rates
Australia:
▪️Standard Shipping: Flat rate of $9.95 AUD for orders under $80
▪️Free Standard Shipping: Orders over $80 AUD qualify for free shipping
International:
Standard International Shipping: Flat rate of $15 AUD
Delivery Timeframes
Australia:
▪️Standard Shipping: 3–10 business days
International:
▪️Standard International Shipping: 7–14 business days (depending on destination and customs processing times)
Delivery times are estimates provided by postal and courier services and may vary due to customs inspections, local carrier delays or high seasonal demand.
Free Shipping
Pretty Little Minx offers free standard shipping on all Australian orders over $75 AUD.
Free shipping promotions apply automatically at checkout when the order total meets the minimum threshold after discounts and before shipping fees.
Order Tracking
Once your order has been dispatched, a tracking number will be sent via email.
You can use this number to monitor your parcel’s progress through the courier or postal service website.
Incorrect Address or Delivery Issues
Customers are responsible for ensuring their shipping information is entered correctly at checkout. Pretty Little Minx is not liable for orders delayed or lost due to incorrect or incomplete address details provided by the customer.
If you notice an error after placing your order, please contact us immediately at hello@shopprettylittleminx.com. While we cannot guarantee address changes once your order has been processed, we will do our best to assist.
In the unlikely event your parcel is delayed or missing, we will work with the postal carrier to investigate and resolve the issue.
Customs and Duties
International customers are responsible for any customs duties, taxes, or import fees charged by their country. These costs are not included in our shipping prices and may vary depending on location.
Questions or Support
For any shipping or delivery enquiries, please contact our customer care team at hello@shopprettylittleminx.com Our support team aims to respond to all messages within 24–48 hours (excluding weekends and public holidays).